Case Study - Operation Process Automation

Shared Services Company : Operation Process Automation

Background

  • CloudExtel (A Bombay Gas Venture) is an established company providing Fibre Network services and Small cell Infrastructure for telecom operators in Mumbai and other states of  India. The parent company has been in existence for decades and has now invested heavily in transitioning their business to the telecom and technology space. Clients & partners include the top telecom operators and equipment vendors in the country.
  • CloudExtel is building advanced infrastructure as a service solutions like managed backhaul, Small Cell and Shared Microsites, and other initiatives while simultaneously continuing to expand their network to achieve the most dense fibre deployment in the city. The company is also creating next generation of shared & modular data delivery for 3G and 4G LTE infrastructure technology, as well as upcoming Carrier WiFi and FTTH offerings from operators.
  • CloudExtel approached MQI to Automate their operations processes using MQIs Easyform Set of Solutions
  • More than 1500 sites and adding more with 30 plus users

Processes

  • MQI Team worked closely with CloudExtel Operation Experts , studied their basic business operation processes , data outcome requirements, MIS requirements and management objective.
  • Following individual processes which were / are core to their Telecom Business were customized , delivered and their team members trained.
  • The system is in operation for more than one and half years and successfully working

Some of the key processes customized

  • New Site Survey and I&C Tracking
  • On Air Site Upgrade/ Capacity Addition
  • Outage Causes Recording and Analysis
  • Planned Outage Management
  • Structural Survey and Report Filing
  • Electricity Connection – New Connection / Capacity Change Management
  • Regular Electricity Bill Payment Tracking Including Payment Management
  • Site Owner Rent Payment Management
  • Site Owner Agreement Renewal/ Update tracking
  • Preventive Maintenance

Benefits

  • All Process computerized and system operated.
  • Facility to add Videos, Photos, Sign Document , Upload Document, SCAN, Location Co-ordinate Capture for records purposes.
  • Online approvals – Quick and Convenient.
  • Partner Management : Link to payment gateway so integrated tracking , approval , payment processes
  • Paperless , On time , Consistent Process Management

Thank You