Case study - CRM TO SOCIAL MEDIA INTEGRATION

CRM TO SOCIAL MEDIA INTEGRATION​

  • For one of Clients of Leading Enterprise Solution Provider, there was a need to Integrate CRM Solution with Social Media Platforms so that customer gets seamless experience across all platforms.
  • The Agent should get all the feeds with quick customer identification to understand customer complain in completeness and then respond on the media chosen by Customer.
  • We did Integration of CRM Solution with What’s App Business, Twitter Account – Public and Personal messaging, Facebook.
  • Solution allowed customers various options to interact
  • Phase I of Integration with Twitter and integrated based on Twillio is completed.

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